FAQs

If you cancel at least two weeks before your scheduled camp week, you will receive 50% of your payment back initially. The remaining 50% will be refunded only if we are able to fill your spot, minus a $25 cancellation fee.

Cancellations made less than two weeks before your camp week are not guaranteed a refund.

If a camp week is full, any additional registrations will be placed on a waitlist.

• You will not be charged unless your camper moves off the waitlist into the camp session.
• If a spot becomes available, your camper will be automatically enrolled, your payment method will be charged, and you will receive an email notification.

Since the waitlist is based on camper age and gender, we cannot predict the chances of a spot opening for your child.

You can either:

1. Pay in full at the time of registration.
2. Opt for an extended monthly payment plan, which requires a $5 deposit at registration. The remaining balance will be divided into monthly payments, with the final payment due May 16.

If you are registering closer to the start of camp, please contact our registration team at info@campthurman.org.

To update your payment method:

1. Log into the Parent Portal.
2. Under Your Family, click on Financial Management.
3. Here, you can view your billing and payment details, as well as update your credit or debit card on file.

You’ll also be able to review charges from past camp sessions.

Yes, we offer limited scholarships!

To apply:

1. Register your camper using the Monthly Payment option (only a $5 deposit required).
2. Log into the Parent Portal and go to Forms & Documents.
3. Review the Scholarship Guidelines form.
4. Submit the Scholarship Request Form (found in the same section).
5. Email the first page of your most recent tax return to scholarships@campthurman.org.

Scholarships are awarded based on financial need and availability. Applications are processed within three weeks, and you will be notified via email of the decision.

Yes! You can request groupmates during registration.

If you need to add or change a groupmate request after registering:

1. Log into the Parent Portal.
2. Under Forms & Documents, find and complete the Add or Change a Groupmate form.
3. Our registration team will process your request.

If you need to reset your password:

1. Visit the Parent Portal.
2. Click Retrieve/Set Password under the login fields.
3. Enter your email and follow the instructions in the reset email.

Yes!

• To add funds for snacks:
  1. Log into the Parent Portal.
  2. Click View or Add Snack Money under your camper’s account.
  3. Select Fund Account, enter an amount, and choose a payment method.

To purchase camp merchandise, visit our Camp Store. Your camper will receive their items during their camp session.

You can visit Lost & Found Monday – Friday from 11:30 AM – 1:00 PM while the camp store is open.

Directions:

• Drive around the horseshoe driveway.
• Before reaching the exit gate, turn right.
• The Lost & Found is located at the back of the house you’ll see there.

If you have any other questions, feel free to reach out—we’re happy to help!